FAQ'S

Frequently Asked Questions – Zyara Fashion

Last Updated: 3 October 2025

🛍 Orders

Q1: How can I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.

Q2: Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.

Q3: Can I change or cancel my order after placing it?
If you wish to modify or cancel your order, please contact support@zyarafashion.com within 24 hours. After dispatch, changes or cancellations are no longer possible.

🚚 Shipping & Delivery

Q4: Where do you deliver?
We currently deliver to all regions of the United Kingdom (England, Scotland, Wales, and Northern Ireland).

Q5: How long does delivery take?

  • Standard Delivery: 5–10 working days

  • Express Delivery: 2–5 working days

Q6: How much does shipping cost?
Shipping costs are calculated at checkout and depend on the chosen method. Free shipping promotions will be clearly advertised when available.

Q7: How can I track my order?
You will receive a tracking number by email once your order has been dispatched.

💳 Payments

Q8: What payment methods do you accept?
We accept:

  • Shopify Payments (Visa, Mastercard, American Express, Maestro)

  • Klarna (“Pay Later” and instalments)

  • PayPal (if available at checkout)

Q9: Is it safe to pay online?
Yes. All transactions are encrypted with SSL technology and processed through PCI DSS Level 1 certified payment gateways such as Shopify Payments and Klarna.

🔄 Returns & Refunds

Q10: What is your return policy?
You can return unused, unworn items within 14 days of delivery in accordance with UK consumer law. See our Returns & Refunds Policy for details.

Q11: How do I return an item?
Contact support@zyarafashion.com with your order number. You will receive return instructions and the return address.

Q12: Do I have to pay for return shipping?
Yes, unless the item is faulty or incorrect.

Q13: How long will my refund take?
Refunds are processed within 14 days after we receive the returned items. Depending on your bank, it may take an additional 5–10 business days to appear in your account.

👗 Products

Q14: Are product colours exactly as shown online?
We try to ensure product images are as accurate as possible. However, slight variations in colour may occur due to screen settings.

Q15: Do you offer size guides?
Yes. Each product page includes a size chart to help you choose the right fit.

Q16: Do you restock sold-out items?
Some popular items may be restocked. You can sign up for restock notifications on the product page.

🔒 Security

Q17: Is my personal information safe?
Yes. We comply with the UK GDPR and the Data Protection Act 2018. Your information is never sold to third parties.

Q18: Do you store my card details?
No. All card data is securely processed by Shopify Payments or Klarna; we do not store complete card details.

📧 Customer Support

Q19: How can I contact customer service?
You can reach us at:
📧 support@zyarafashion.com

Q20: What are your customer service hours?

  • Monday – Friday: 9:00 am – 6:00 pm (UK time)

  • Saturday, Sunday & Bank Holidays: Closed

We aim to reply to all enquiries within 24–48 business hours.