Warranty Policy

Warranty Policy – Zyara Fashion

Last Updated: 3 October 2025

At Zyara Fashion, we want our customers to feel confident when shopping with us. This Warranty Policy explains your rights under UK law and the guarantees we provide regarding the quality of our products.

1. Statutory Warranty

All products purchased from Zyara Fashion are protected by the Consumer Rights Act 2015, which gives you the right to receive goods that are:

  • Of satisfactory quality – free from defects and fit for normal use.

  • As described – matching the product details provided on our website.

  • Fit for purpose – suitable for the intended use communicated to us.

2. Warranty Period

  • Customers have the right to request a remedy if a product develops a fault within 6 months of purchase.

  • After 6 months, the burden of proof lies with the customer to show that the item was faulty at the time of delivery.

3. Remedies Available

If a product is faulty, customers may be entitled to one of the following:

  • Repair of the product at no cost.

  • Replacement with the same or a similar item.

  • Refund, either partial or full, depending on the circumstances.

The chosen remedy will depend on the nature of the fault and what is reasonable in accordance with UK consumer law.

4. Exclusions from Warranty

This warranty does not cover:

  • Normal wear and tear.

  • Damage caused by misuse, negligence, or failure to follow care instructions.

  • Alterations or repairs carried out by unauthorised third parties.

  • Clearance or final sale items (unless faulty at the time of delivery).

5. How to Make a Warranty Claim

To make a claim under this warranty:

  1. Contact us at 📧 support@zyarafashion.com with your order number.

  2. Provide photos or videos showing the issue.

  3. Our customer support team will review your case and guide you through the next steps.

6. Costs

  • If the product fault is confirmed, Zyara Fashion will cover all reasonable return shipping costs.

  • If the product is found not to be faulty or is excluded from warranty, the customer will be responsible for shipping costs.

7. Legal Rights

This Warranty Policy does not affect your statutory rights under UK law. Customers always retain the protections provided by the Consumer Rights Act 2015.

8. Contact Information

For warranty claims or questions, please contact:
📧 support@zyarafashion.com