Returns & Refunds Policy
Returns & Refunds Policy – Zyara Fashion
Last Updated: 3 October 2025
At Zyara Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not, this Returns & Refunds Policy outlines your rights and our procedures, in line with UK consumer law.
1. Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without providing any reason.
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To exercise this right, you must notify us in writing (by email to support@zyarafashion.com) within the 14-day period.
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You then have a further 14 days to return the items to us.
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Refunds will be issued within 14 days of us receiving the returned items or proof of postage, whichever comes first.
2. Conditions for Returns
We can only accept returns if:
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The items are in their original condition: unused, unworn, unwashed, and with all tags/labels attached.
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Items are returned in their original packaging.
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Proof of purchase (order number or receipt) is provided.
⚠️ Please note: For hygiene reasons, certain items such as underwear, swimwear, or earrings cannot be returned unless faulty.
3. Faulty or Incorrect Items
If you receive a defective or wrong item:
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You must contact us within 48 hours of receiving your order at support@zyarafashion.com, including photos and details of the issue.
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We will arrange for a replacement or provide a full refund, including shipping costs.
4. Non-Returnable Items
We cannot accept returns for:
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Items marked as Final Sale or Clearance.
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Customised or personalised products.
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Gift cards.
5. Refund Process
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Refunds will be made using the same payment method used for the original purchase.
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It may take 5–10 working days for the refund to appear in your account, depending on your bank or card issuer.
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Original shipping costs are non-refundable unless the item is faulty or incorrect.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, colour, or item, you will need to return the original product and place a new order.
7. How to Return an Item
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Email support@zyarafashion.com with your order number and reason for return.
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You will receive instructions and the return address.
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Package the item securely and include proof of purchase inside.
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Send the item via a tracked delivery service (customers are responsible for return postage costs unless the item is faulty).
8. Contact Information
For all return and refund enquiries, please contact:
📧 support@zyarafashion.com